Privacy and Cookies Policy

WHO ARE WE?

Monte dos Avós is committed to protecting the personal data of its Clients/Users of Monte dos Avós products and services, as well as personal data in all situations where personal data processing occurs. In this context, this Policy has been developed, which underlies its commitment to respecting the rules for the protection of personal data.

Why this personal data protection policy?

This Policy aims to inform Clients/Users of the general rules for processing personal data, which is collected and processed in strict compliance with the provisions of the personal data protection legislation in force at any given time, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).
Monte dos Avós respects best practices in the field of security and protection of personal data, having therefore taken the necessary technical and organizational measures to comply with the GDPR and ensure that the processing of personal data is lawful, fair, transparent and limited to the authorized purposes.
Monte dos Avós is committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that belong to the respective data subjects.
The rules set out in this Data Protection Policy complement the provisions regarding the protection and processing of personal data contained in the contracts that Clients/Users enter into with Monte dos Avós, as well as the rules set out in the terms and conditions governing the offer of the various products and services, which are duly published on the website.

What does this data protection policy cover?

This Data Protection Policy applies exclusively to the collection and processing of personal data for which Monte dos Avós is responsible, within the scope of the services and products made available to its Clients/Users and in all situations where personal data processing occurs by Monte dos Avós.
The Monte dos Avós website may include links to other websites that are not affiliated with Monte dos Avós. The provision of such links is done in good faith, and Monte dos Avós cannot be held responsible for the collection and processing of personal data carried out through these sites, nor does Monte dos Avós assume any responsibility in relation to such sites, especially regarding their accuracy, credibility and functionalities.

What is personal data?

Personal data is any information, of any nature and regardless of its format, including sound and image, relating to an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What does the processing of personal data consist of?

The processing of personal data consists of an operation or set of operations performed on personal data or sets of personal data, whether by automated means or not, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure or destruction.

Who is responsible for data processing?

The entity responsible for processing personal data is Monte dos Avós itself, which determines the purposes and means of processing it.
To this end, if the data subject needs to contact the data controller, they may do so through the means and contacts listed below:
Through the website montedosavos.pt

Who is the Data Protection Officer?

The data protection officer plays a relevant role in the processing of personal data, ensuring, among other aspects, the compliance of data processing with current legislation, verifying compliance with this Data Protection Policy and defining clear rules for the processing of personal data, ensuring that all those who entrust the processing of their personal data to Monte dos Avós are aware of how Monte dos Avós processes them and what rights they have in this matter.
Thus, data subjects may, if they wish, address a communication to the Data Protection Officer regarding matters related to the processing of personal data, using the contacts at monedosavos.pt/contactos.

What types of personal data are processed?

Monte dos Avós, within the scope of its activities, processes personal data necessary for the provision of services and/or supply of products, as well as, in terms of social intervention, processing data such as name, address, telephone number and email address, as detailed information is provided to personal data subjects.
Without prejudice to compliance with legal regulations regarding the retention and transmission of data for the purposes of investigation, detection, and prosecution of serious crimes, as well as other processing to which it is legally obliged, the traffic, geographic location, profile and/or consumption data of the Client/Users will be processed by Monte dos Avós to the extent that they are necessary for the respective provision of services. Thus, based on location, profile and/or consumption, the Client/User will have access, in particular, to specific service functionalities, content suggestions and proximity information services.
Location information may also be recorded and transmitted to organizations legally authorized to receive emergency calls, for the purpose of responding to incoming calls.
Personal data, traffic data, geographic location, profile and/or consumption data are also processed for marketing purposes or to promote offers of goods or services from Monte dos Avós, if the respective data subject has authorized it.
Personal data will also be processed, if the respective data subject has authorized it, for the purpose of disseminating information services and lists, within the scope of the universal service, including transmission to third parties for publication of said lists and provision of information services.
If the Client/User has given prior consent, this may be withdrawn at any time, without, however, compromising the lawfulness of the processing carried out based on the consent previously given.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?

Monte dos Avós collects your personal data, namely by telephone, in writing and through the website, always ensuring, whenever necessary, the prior consent of the data subject.
Some personal data is essential for the execution of the contract and, in case of lack or insufficiency of such data, Monte dos Avós will not be able to provide the product or service in question.
If the data subject is not a Client/User of Monte dos Avós, their personal data will only be processed when it is provided, especially through subscribing to newsletters, in which case the rules of this Data Protection Policy will apply.
The personal data collected may be processed electronically and in an automated or non-automated manner, guaranteeing in all cases strict compliance with personal data protection legislation. The data will be stored in specific databases created for this purpose, and under no circumstances will the collected data be used for any purpose other than that for which it was collected or for which the data subject has given consent.

Who are the recipients of personal data?

Without prejudice to the recipients indicated throughout this Data Protection Policy, Monte dos Avós may communicate the Client/User’s personal data for the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.

What are the purposes of processing personal data?

In general, the personal data collected is based on and intended for the management of the contractual relationship, the provision of contracted services, and the adaptation of services to the needs and interests of the Client/User. Monte dos Avós may also, provided it is legally permissible, use the personal data provided by the data subject for other purposes, such as sending suggestions, disseminating institutional information about the brand, publicizing campaigns, promotions, advertising and news about Monte dos Avós products and/or services, as well as for conducting market research or evaluation surveys.

How long do we keep your personal data?

The length of time during which personal data is stored and retained varies according to the purpose for which the information is processed.
Indeed, there are legal requirements that oblige us to keep the data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and retained only for the minimum period necessary to achieve the purposes that motivated its collection or subsequent processing, as defined by law.

What are your rights as a holder?

As holders of personal data, Clients/Users are guaranteed, at any time, the right to access, rectification, updating, limitation and erasure of their personal data (except for data that is indispensable for the provision of services by Monte dos Avós, duly identified in the Form as being mandatory, or for compliance with legal obligations to which the data controller is subject), the right to object to the use of their data for commercial purposes by Monte dos Avós and to withdraw their consent, without this compromising the lawfulness of the processing carried out under that consent, as well as the right to data portability.

How can you access, rectify, update, limit, delete, object to the processing of your personal data, or withdraw your consent?

Without prejudice to the provisions of the GDPR, the data subject may do so, directly or by written request, addressed to the respective Controller, through the contacts provided for this purpose in this document, as well as other contacts provided by Monte dos Avós.

How can you object to the practice of collecting leads for marketing purposes?

Monte dos Avós may promote new products or services to its Clients/Users, namely through telephone, email, SMS, MMS or any other electronic communication service, if the holder of the personal data has given the respective consent.
If the holder of personal data does not wish to continue receiving these communications, he or she may, at any time, withdraw his or her consent to the use of his or her data for marketing purposes.

HOW CAN YOU COMPLAIN?

Without prejudice to the possibility of submitting complaints directly to Monte dos Avós, through the contacts provided for this purpose, the Client/User may complain directly to the Supervisory Authority, which is the National Data Protection Commission (CNPD), using the contacts provided by this entity for this purpose.

What measures does Monte dos Avós take to ensure the security of your personal data?

Monte dos Avós is committed to ensuring the protection and security of the personal data provided to it, having approved and implemented strict rules in this regard. Compliance with these rules is an obligation for all those who legally access them.
Given Monte dos Avós’ concern and commitment to protecting personal data, several security measures, both technical and organizational, have been adopted to protect the personal data made available to it against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.
Furthermore, third-party entities that, within the scope of service provision, process the Client/User’s personal data on behalf of and for Monte dos Avós, are obligated, in writing, to implement appropriate technical and security measures that, at any given time, meet the requirements of current legislation and ensure the protection of the data subject’s rights (in particular, the protection of the privacy and personal data of Clients/Users).
In this regard, on the Monte dos Avós website, the forms for collecting personal data require encrypted browser sessions, and all personal data provided is securely stored in Monte dos Avós’ systems, which in turn are located on Monte dos Avós’ server, under the protection of all physical and logical security measures that Monte dos Avós deemed essential for the protection of personal data.
Notwithstanding the security measures adopted by Monte dos Avós, Monte dos Avós warns all internet users that they should adopt additional security measures, namely, ensuring that they use an updated PC and browser in terms of security patches, properly configured, with an active firewall, antivirus and anti-spyware, and that they verify the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust.

Under what circumstances is data communicated to other entities (third parties and subcontractors)?

Monte dos Avós, as part of its business activities, may use third parties to provide certain services. Sometimes, providing these services implies that these entities have access to the personal data of Clients/Users. When this happens, Monte dos Avós takes appropriate measures to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly enshrined and safeguarded contractually between Monte dos Avós and the third-party entity(ies).
Thus, any entity subcontracted by Monte dos Avós will process the personal data of our Clients/Users, on behalf of and for the account of Monte dos Avós, adopting the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing.
In any case, Monte dos Avós remains responsible for the personal data made available to it.

Under what circumstances do we transfer your personal data?

The provision of certain services by Monte dos Avós may involve the transfer of your data outside of Portugal, including outside the European Union or to International Organizations.
In such a case, Monte dos Avós will strictly comply with the applicable legal provisions, namely regarding the determination of the adequacy of the destination country(ies) with respect to the protection of personal data and the requirements applicable to such transfers, including, where applicable, the execution of appropriate contractual instruments that guarantee and respect the legal requirements in force.

How do we use cookies?

“Cookies” are small software tags that are stored on your computer through your browser, retaining only information related to preferences, and therefore do not include personal data.
To learn more about cookies and how Monte dos Avós uses them on its websites, please consult the following document on Cookies.

How can you find out about any changes to Monte dos Avós’ Personal Data Protection Policy?

Monte dos Avós reserves the right to make adjustments or changes to this Personal Data Protection Policy at any time, and these changes will be duly disclosed through Monte dos Avós’ various communication channels.
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Date of last update: August 12, 2026